Ellie Social Executive Account Services: The New Standard of Social Media Marketing

What Makes Our Customer Service White Glove?

At Ellie Social, we redefine excellence in social media marketing through our white-glove customer service. Here's how we ensure a seamless, superior experience for our clients:

Intuitive Sales Process

Whether you inquire about our services or we reach out to you, our approach is designed to exceed your expectations and genuinely benefit your business. We prioritize understanding your needs to provide tailored solutions that drive results.

Smooth and Informed Onboarding

From the moment you sign up, you’ll never wonder what’s next. Our comprehensive onboarding experience equips your social media manager with everything needed to deliver an impressive content calendar. Enjoy peace of mind knowing you're contractually protected and ready to enhance your digital brand.

Automated Invoicing

Forget the hassle of overdue invoices. Our automated invoicing system allows you to cancel anytime, letting you focus on what matters most without worrying about marketing logistics.

Dedicated Account Managers

Each client is paired with a dedicated social media manager responsible for managing all social media activities and client communications. This personalized approach ensures consistent, high-quality service and attention to detail.

Monthly Meetings

We offer the opportunity for 1-2 monthly meetings with your dedicated social media manager to discuss strategy, review reports, and align on goals. These sessions ensure that our efforts are always aligned with your business objectives.

Monthly Reporting

Receive detailed PDF reports tracking our progress, informing future decisions, and providing a clear, transparent view of the ROI from our efforts. This data-driven approach helps you see the tangible benefits of our services.

Quarterly Review

We believe in continuously improving our strategies. Every quarter, we refresh our approach to ensure we’re delivering the best possible results. This commitment to excellence means we never slack on content quality or innovation.

Offboarding

Even when our journey together ends, our service excellence doesn’t. Our structured offboarding process ensures a smooth transition, reflecting our dedication to providing top-tier client service whether you're with us for a season or a lifetime.

Added Protection

We go above and beyond typical social media management. You can trust that we’ll never disappear when there’s an issue that needs attention. Our proactive approach ensures you’re always covered.

Community Management

We don’t ghost on you or your community. Our team ensures all customer inquiries receive prompt responses, and we regularly communicate with your team to enhance customer experience from a social perspective.

At Ellie Social, our white-glove service is not just a promise but a standard. Experience the difference with us and elevate your social media marketing to new heights.